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Elements and Performance Criteria

1. Commence tenancy.
   • Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies.
   • Provide keys and security devices to tenant.
   • Advise tenant about contact people within property management team for issues arising during tenancy.
2. Respond to tenant enquiry.
   • Document source of tenant enquiry.
3. Confirm tenant needs and expectations to create tenant profile.
4. Determine suitability of property for tenant to inspect.
5. Provide tenant with information about the property including application information.
6. Conduct property inspection with tenant.
7. Select tenant for property.
   • Review tenant profile and assess it against selection criteria for suitability for property.
8. Confirm tenant references and document outcomes.
9. Make recommendations to landlord about tenant selection.
10. Provide tenancy documentation.
    • Prepare tenancy documentation, including agreement, condition report and documentation, according to requirements in the state or territory of operation.
11. Explain conditions of tenancy agreement, condition report and other documents to tenant.
12. Explain entry cost to tenant and requirements of payment.
    • Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies.
13. Provide keys and security devices to tenant.
14. Advise tenant about contact people within property management team for issues arising during tenancy.